Questions you want to ask
shan789 FAQ — Full Questions
From account security to withdrawals and KYC verification, this page clearly answers the questions shan789 players ask most often.
shan789 is an online betting platform built for Myanmar gaming fans. We understand that questions about account registration, deposits and withdrawals, personal data protection, and support channels come up regularly. That's why we've put together this FAQ page for both experienced players and newcomers alike. Questions are organized by topic so you can find answers quickly. If you can't find what you're looking for here, contact us instantly via shan789 Live Chat.
Account Security
Never share your OTP code with anyone, for any reason. If anyone — including shan789 staff — asks for your OTP, it is very likely a scam. Your OTP is a one-time secret code sent only to your phone number, and you must always use it yourself. Claims that someone is "just verifying" are not trustworthy.
If you notice any unfamiliar login activity or deposit/withdrawal records, contact us immediately through shan789 Live Chat. Our team will secure your account and investigate the incident. If possible, log out of all connected devices right away and change your password as soon as possible. Your financial security is our top priority.
shan789 uses two-step verification when you log in — an OTP is sent to your phone number. So even if someone else knows your password, they cannot access your account without the OTP. Make sure your phone number is entered correctly and keep your SIM card safe.
The only official shan789 website is https://shan789.mom. Always check the URL in your browser's address bar carefully. Similar-looking URLs such as shan789mom.com, shan789.net, and shan789bet.com are not official and may steal your account details. Use a bookmark to go directly to the site instead of clicking links.
shan789 protects players' personal information and financial data with SSL encryption (HTTPS). Your data is never sold to third parties and is stored on secure servers. All data is handled transparently in line with our privacy policy.
Help
Before reaching out, please have the following ready: your account username, your contact phone number, the time the issue occurred (MMT), the transaction ID if it relates to a deposit or withdrawal, and a clear description of the problem. You can also attach a screenshot if you have one. Having this information complete will help shan789 staff resolve your issue faster.
The shan789 support team is available 24/7 — 24 hours a day, 7 days a week. Whether it's evening, night, daytime, a day off, or a holiday, you can reach us at any time in Myanmar Standard Time (MMT). Support never stops.
shan789 support staff respond in Myanmar language. We prioritise helping Myanmar players communicate in their own language, so you can reach out simply and naturally without needing to use technical terms.
There are two official channels to reach shan789 support. The first is the 24/7 Live Chat on the website, where you get an immediate response. The second is email at [email protected]. These are the only two official channels — please contact us through them only.
Withdrawal
Yes. shan789's withdrawal system runs 24/7, so you can request a withdrawal at any time — night, weekends, or holidays. There are no processing hour restrictions. Funds typically arrive within 1 hour, so you can get your money back whenever you need it.
The minimum withdrawal amount per transaction at shan789 is 10,000 Ks. Amounts below this cannot be withdrawn, so please check your balance before making a withdrawal request. The minimum deposit is 3,000 Ks, so the two are not far apart.
Withdrawal requests at shan789 are normally processed within 1 hour. Funds are transferred directly to your KBZPay, Wave Money, or AYA Pay wallet, and that 1-hour timeframe applies no matter what day or time you make the request.
Yes. The KBZPay, Wave Money, or AYA Pay wallet you use for withdrawals must match the name and personal details provided when you registered your shan789 account. This policy is strictly enforced to protect against financial fraud. Withdrawals will not be processed if the names do not match.
Account Verification (KYC)
For shan789 KYC verification, we accept a Myanmar National Registration Card (NRC) or Passport. The document you submit must be clear, valid (not expired), and include both sides (with the summary page).
To prevent financial fraud and protect each player's funds, shan789 strictly verifies that the name on your KYC document matches the name on your payment account. This prevents unauthorised access to anyone's money and gives players stronger financial security.
KYC documents submitted to shan789 are stored on servers protected by SSL encryption. They are never shared with third parties and are handled in accordance with our Privacy Policy. shan789 always puts players' trust first.
KYC verification is normally required at the time of your first withdrawal request or when your transaction amount exceeds the set limit. We recommend completing KYC in advance after opening your shan789 account, as doing so will make the withdrawal process smoother.
If your KYC is rejected, contact shan789 Live Chat to ask for the reason. Common reasons include unclear images, submitting only one side of a document, or a name mismatch. Once you have addressed the issue, you can resubmit — please upload a clear image when doing so.
We are here to help
If you have more questions, the shan789 support team is available 24/7 in Myanmar language and can respond right away. Reach us via Live Chat — we are here for you.
24/7 Live Chat (Myanmar language)
[email protected]